Policies
We are a modern practice focused on you. We really do have a no quibble policy and suggest you bring any item back for a full refund if you are not satisfied with your product.
We are professional eyecare practioners and we would always focus on your feedbac – We have a strong range of robust Policies and mission statemets that ensure our service and commitment is professioanl and transparent.
Chaperone policy
Freedom of Information Act (FOI):
Guide for Information
Welcome to our Guide for Information for (Compton Acres Optometrists) as required by the Freedom of Information Act 2000.
Introduction
This is a complete guide to the information routinely made available to the public by Compton Acres Optometists. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals. .
How much does it cost?
The publications are free unless otherwise indicated.
How is the information made available?
The information within each Class is available in hard copy from:
Compton Acres Opticians
Unit 6 Compton Acres Shopping Centre
West Bridgford
Nottingham
NG2 4DP
Your Rights to Information
- The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
- Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on opticians’ and optometrists’ practices to respond to requests about the NHS related information that it holds, and a right of access to that information has been established in law.
- These rights are subject to some exemptions that have to be taken into consideration before releasing information.
- In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
- Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.
Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:
(Compton Acres Opticians)
Unit 6 Compton Acres Shopping Centre
West Bridgford
Nottingham
NG2 4DP
Classes of Information
All NHS information at (Compton Acres Opticians) is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This guide has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:
- Who we are
- A single practice at West Bridgford providing NHS and Private sight care. We currently have 2 Optometists – contact 0115 9455726
- Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.
- Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898.
2) Our services
All (Company name/our practice(s)) provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please click here (if you are putting this onto a web site you can link to DoH NHS charges) / ask for details in any of our practices.
Appointments for eye tests can be booked over the phone, or by dropping into the practice/one of our practices. To find the address or phone number of your local practice, please click here (if you are putting this onto a web site you can link to practice list) The addresses and phone number(s of our practice(s) is/are:
Opening times can vary so please call to confirm.
3) Financial and funding information
For every eye test performed on behalf of the NHS the opticians practice receives a set fee. This includes a contribution towards optometrists and staff salaries, equipment costs and other store overheads.
If you are not eligible for the NHS eye test, please contact your local store/practice for details of our current private charges [and offers].
Full details of the company accounts can be found here (link to accounts) Only applicable for companies that publish their accounts
- Regular publications and information for the public
Information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on (your website link) / a number of websites including www.college-optometrists.org
All our recommended data is found here : click here
Some of this information is also available in patient leaflets. These are freely available from all our practice(s).
Complaints
If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the store/practice concerned.
If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Ms Pavitar Panesar . A full copy of our complaints policy is available on request .
- Our policies and procedures
Complaints
Data protection
Health and safety
We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.
Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.
- Accessed from our website – free of charge (remove if you do not have a website)
- Single hard copies £1.00 if from the Ziess , 50p if from the reception.
- Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance. Usually £5.00 for DVLA copy infomation.
- E-mail £3.00
Contact :
Call into the store to discuss any issues at your earliest oppourtunity.
Websites:
Information Commissioner
www.informationcommissioner.gov.uk
Lord Chancellors Department
NHS Freedom of Information
Publications:
NHS Openness Code
www.doh.gov.uk/nhsexec/codemain.htm
Freedom of Information Act 2000
www.hmso.gov.uk/acts/acts2000/20000036.htm
